Diamond Traces

Shipping Policy

Your order will be shipped to you fully insured. We urge all customers to inspect your package for damage or tampering before receiving or signing for receipt.
For fastest delivery, all orders greater than $5,000 in value are shipped FedEx Priority Overnight. This includes any loose diamonds, engagement rings or any other type of jewelry.
All other orders are shipped FedEx Two Day Air.

Order status and tracking information are available in our website by clicking Track My Order.

For your protection, Diamond Traces always:

  • Insures and registers all items for their full value.
  • Uses only FedEx services for the fastest and safest delivery of high value packages.
  • Requires that all deliveries must be made to a physical business or home address only.
  • Disallows delivery to PO Box addresses.
  • Requires an adult to sign for the package.

Alternate Shipping Addresses

If you will not be home to sign for your order or want to keep it as a surprise, Diamond Traces can ship your order to your place of work, or another more convenient destination.

As a security precaution to protect our customers against fraud, when you order merchandise priced $500 or more to be delivered to a destination other than your billing address, we will confirm that your credit card or financing company has this alternate shipping address on file. To help expedite your order, simply call your issuing bank and provide them with your alternate shipping address.

We can also arrange to have your package shipped to a local FedEx station for pick-up. If you wish to do so, please contact our customer service on how to proceed.

International Shipping

Diamond Traces offers free shipping via FedEx International to all our international shipping destinations includes insurance. All and International customers will be responsible for any duties, VAT, taxes or surcharges levied or charged by their country, so please check with local authorities prior to placing your order to confirm taxes and duties.

Shipping to APO & FPO Addresses

Military personnel located overseas may also have their packages shipped to an APO or FPO location free of charge via USPS Priority Mail. Please keep in mind, your package will arrive at the appropriate APO/FPO processing center within 2-4 days, however, depend on the military postal service it can take up to three weeks to arrive.

Our Shipping Methods

After your item has been packaged, it will be shipped and delivered free via one of the following methods:
  • All orders under $5,000 — FREE FedEx 2nd Day
  • All orders $5,000 and above — FREE FedEx Priority Overnight
  • APO/FPO Shipments — FREE USPS Priority Mail
  • All international shipments — FREE FedEx International Priority

Need It Faster?

At Diamond Traces we offer free shipping on every order. In the event of a faster delivery we also offer upgrades for a minimal fee, so please specified it in the checkout.
Please note that APO/FPO Shipments are not eligible for shipping upgrades.
Contact Customer Service at 800-343-4133 if you have any questions.
  • If your order is under $5,000 you may upgrade to Overnight Delivery at checkout for $25.
  • If you need your order to arrive on a Saturday you may upgrade to Saturday Delivery at checkout for $25.
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