We accept all major credit cards (Visa, MasterCard, American Express, and Discover), as well as PayPal, Google Checkout, certified checks and money orders, wire transfers, and personal checks.
Credit Card
Credit card orders can be placed online using our secure server or over the phone with our customer service department. Credit card orders will only be shipped to an address on file with the credit card company. For security purposes, Diamond Traces may request additional documentation (such as driver license, photocopy of credit card, etc) on some transactions.
Wire Transfer
Many customers purchasing items valued over $1,000 prefer paying by wire transfer. Wire transfer orders receive a 1.5% discount from our listed price. Customers paying by wire will receive wiring instructions once they have completed the check-out process. We must receive confirmation from our bank that a wire transfer has been completed before items can be shipped. All orders, or order in excess of $10,000 must be paid via bank wire.
Money Order, Certified Check or Personal Check
When paying by personal check, certified check or money order, Diamond Traces reserves the right to deposit and hold each payment for up to ten business days. All check payments that are not received within one week of when the order was placed will be cancelled. Each personal check and/or certified check must be drawn from a US bank account. Personal checks must also have the customer's name and address imprinted on the front of the check. Customers paying by check will receive mailing instructions once they have completed the check-out process.
Please note: we do you accept Western Union as a payment method. There are many frauds with them.
Handling Time
All of our items are shipped FedEx 2nd Day shipping. Loose diamonds will be shipped 1 day after the day of the payment. All other jewelry and engagement rings will be shipped in 2-8 days, depending on the production schedule of that item. Accurate shipping times are located on the detail page for each item. To find out if your order can be expedited, please call our Customer Service Center at 1-800-343-4133.
Sales Tax
Diamond Traces only collects sales tax (8.375%) on orders that are shipped to New York.
Custom Fees on International Orders
When you place an international order, we will ship it to you for free. Once the package arrives in your country FedEx will contact you to collect any taxes or duties. International shipping is done via FedEx International Priority and usually takes about two days. International customers will be responsible for any duties, VAT, taxes or surcharges levied or charged by their country, so please check with local authorities prior to placing your order to confirm taxes and duties.
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